Service Management

Repair Shop Management Department

This section is dedicated to exploring the key features and functionalities of repair shop management in AlphaPort. It highlights the importance of integrating automated systems and smart technologies to enhance the efficiency and effectiveness of services and repairs. The aim is to streamline processes and boost customer satisfaction by leveraging AlphaPort’s intelligent departments, supported by specialists for device intake, classification of equipment and services, and seamless technician and customer interactions.

– Advanced Device Receiving: An advanced and customized section is provided for registering and accepting defective devices. This feature helps to optimize the receiving process and reduce customer waiting time. -Specialized Classification: Accurately identify incoming devices based on type, brand, and technical issues. This helps improve service organization and management, ensuring that each device is referred to the appropriate repair channel.

Technician Assignment

Automatic assignment of expert technicians based on repair category. This feature helps optimize the repair process by ensuring that the right technician is assigned to the relevant device based on their expertise.

Spare Parts Portal

A comprehensive database of Parts available for any device. This portal enables technicians to quickly find and use necessary parts of own inventory, without any reducing of the time in the repair process.

Service Portal

A comprehensive database of repair services available for any device. This portal provides technicians with detailed information about the services available, ensuring that they can choose the best options for the device being repaired.

Bulk Services Entry

Quick and extensive service addition through Excel file. This feature allows for the efficient entry of multiple services at once, saving time and reducing manual errors.

Bulk Spare Parts Entry

Mass upload of spare parts information using Excel file. Similar to bulk services entry, this feature streamlines the process of updating spare parts inventory.

Flexibility in submitting repair requests

Register the repair request at the repair shop or at the customer’s location. This flexibility allows the customer to deliver their device for repair to the repair shop or from their location.

Multiple ways to receive delivery receipts

Ability to receive repair and delivery receipts via print, email, and SMS options for customers. This ensures that customers will receive an official receipt in print or email upon delivery of the device

Repair Status Tracking

Real-time repair status updates by technician. This feature keeps customers informed about the progress of their repairs, enhancing transparency.

Customer Portal: Ability to track repair progress at any time. Customers can access their repair status through the online portal, providing them with peace of mind. Automatic Invoice Generation: Invoice generation with print and email options. This feature simplifies the invoicing process and enables fast and efficient invoice delivery.