This section is dedicated to exploring the key features and functionalities of repair shop management in AlphaPort. It highlights the importance of integrating automated systems and smart technologies to enhance the efficiency and effectiveness of services and repairs. The aim is to streamline processes and boost customer satisfaction by leveraging AlphaPort’s intelligent departments, supported by specialists for device intake, classification of equipment and services, and seamless technician and customer interactions.

Automatic assignment of expert technicians based on repair category. This feature helps optimize the repair process by ensuring that the right technician is assigned to the relevant device based on their expertise.

A comprehensive database of repair services available for any device. This portal provides technicians with detailed information about the services available, ensuring that they can choose the best options for the device being repaired.

Mass upload of spare parts information using Excel file. Similar to bulk services entry, this feature streamlines the process of updating spare parts inventory.

Ability to receive repair and delivery receipts via print, email, and SMS options for customers. This ensures that customers will receive an official receipt in print or email upon delivery of the device

Customer Portal:

Ability to track repair progress at any time. Customers can access their repair status through the online portal, providing them with peace of mind.

Automatic Invoice Generation:

Invoice generation with print and email options. This feature simplifies the invoicing process and enables fast and efficient invoice delivery.